InfoTrac College FAQ Page
|What are the system requirements to run InfoTrac College Edition?|
|Netscape Navigator v3.0 or later, Internet Explorer v3.0 or later.|
|If I have a problem, what information do I need to provide in my message to InfoTrac customer service? When will I receive a response? How do I submit information?|
|Click on the Customer Service button on the welcome screen. You will be prompted for all necessary information.|
|Where can I find the User Guide?|
|Just click on the User Guide button on the welcome screen.|
|How do I access the on-line help file?|
|Each Screen has context sensitive help. Just click on the help button.|
|What if I lose or forget my passcode/account ID?|
|Keep your passcode/account ID card safe. We cannot replace lost passcodes/account IDs.|
|Will I be reminded or notified before my subscription expires?|
|How do I renew my subscription?|
|We are still working on the mechanism that will allow you to renew your subscription. Stay tuned.|
|Is that a 0 (zero) or an O (oh) in my passcode/account ID?|
|Passcodes/account IDs contain no vowels. It's a 0 (zero.)|
|How often is the database updated?|
InfoTrac databases are updated every business day.
Daily publications such as newpapers are indexed on a daily basis. Weekly publications as well as those whose content is time-sensitive are indexed and abstracted within the same day or within 1-3 days of receipt. Others are prioritized depending on the nature of the content and frequency.
On the average, indexing and abstracts appear in the databases 7-10 days after an issue is received by Gale Group. However, many publications are transmitted to Gale Group electronically so indexing, abstracts, and full text often appear before the publication date.
|How long does it take for the full text of the publication to appear on the database?|
The lag time for text differs from publication to publication. On average, full text is available within 3 weeks of publication, but can be as current as one week or less depending on the nature of the content. Text that is transmitted to Gale Group electronically may be available in the database before the actual publication date.
|How long does it take for the images of the publication to appear on the database?|
On the average, images are available within 3 weeks of publication but can be as current as one week or less depending on the nature of the content.
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